Refund Policy

Your satisfaction is important to us. Because we serve freshly prepared food, our refund policy is designed around quality and fairness. If something is wrong with your order, please tell us as soon as possible so we can make it right.

We will offer a replacement, store credit, or refund of the affected amount if:

• You received the wrong item.
• An item is missing from your order.
• The food arrived in an unacceptable condition (for example, spoiled or badly damaged in transit).

Please contact us within 2 hours of delivery and, where possible, share a photo of the issue so we can resolve it quickly.

We are unable to offer refunds or replacements in cases such as:

• Change of mind after the food has been prepared or delivered.
• Items that have been mostly or fully consumed.
• Personal taste preferences (for example, a dish being spicier or milder than expected) where the item was made correctly.
• Incorrect delivery details provided by the customer.

You can cancel an order free of charge as long as it has not yet entered preparation. Once the kitchen has started cooking your order, it can no longer be cancelled. To cancel, contact us immediately with your order number.

As all orders are paid by Cash on Delivery, approved refunds are issued as a replacement, store credit toward a future order, or a cash adjustment, as agreed with you. We aim to resolve all approved cases within 3–5 working days.

To request a refund or replacement, contact our team with your order number and details of the issue using the contact options below.